Buying Tickets

Buying Basics

• How to secure tickets on AXS.com
• The website has identified me as a bot
• Why am I not able to pick my exact seat when buying a ticket?
• How can I buy tickets?
• What does face value mean?
• What fees are there when buying tickets?

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Ticket Order Help

• Can I cancel an order?
• I did not receive my email confirmation. Can I have it resent?
• Can I exchange my seats for better ones if they become available?
• Can I get a refund if my tickets don’t arrive in the post?
• I was relocated from my original seat location. Why has this happened?

Resale

• How will I know if my purchase was successful?
• What if the event is sold out of standard tickets?
• Can I trust my resale tickets will work?
• Why is the system blocking me from purchasing resale tickets?

AXS Premium

• What is AXS Premium?
• Are there any other elements included with my AXS Premium tickets purchase?
• What is the total price per ticket for AXS Premium?
• How do I get my AXS Premium tickets once I complete my purchase?
• Are AXS Premium tickets sold for every event?