If we’re unable to collect an instalment, we’ll retry the payment every two days, up to three attempts in total. We may also send you a courtesy email reminder, but it’s your responsibility to ensure that each payment is successfully completed.
Important: If payment remains outstanding after the third attempt, or within 7 days of the first attempt, your order will be cancelled. You’ll lose your tickets, and no money will be refunded.
Please make sure your payment details are up to date and that sufficient funds are available on each scheduled payment date.
If you’ve missed an instalment, you’ll need to make the payment manually, before the deadline communicated to you via email, to avoid your order being cancelled and losing your tickets. Follow the steps to complete your payment:
- Log in to your AXS account
- Navigate to ‘orders’ and select your order with a payment plan
- Scroll down and click ‘Make A Payment’ and follow the instructions to complete your payment. You’ll have the option to pay the outstanding instalment or the full amount
If you need any help, please reach out to our customer support team.