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  1. AXS UK Support
  2. Buying Tickets
  3. Buying Basics

Buying Basics

  • How to secure tickets on AXS.com
  • The website has identified me as a bot
  • Why am I not able to pick my exact seat when buying a ticket?
  • How can I buy tickets?
  • What does face value mean?
  • What fees are there when buying tickets?
  • What is a pre-sale?
  • What’s a ‘Waiting Room’?
  • What payment methods can I use when buying tickets?
  • Is my credit/debit card and personal information safe to enter on AXS.com?
  • Is it safe to purchase tickets through Viagogo or another broker?
  • Why am I not offered any tickets when I can see they are still available?
Refund Policy

Customer Support Opening Hours

Monday - Friday 9am - 5:30pm (London; CET)
Satuday, Sunday, and Bank Holidays 11am - 5pm (London; CET)
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