All purchases are final, we are not able to offer a refund on your order. You can read more about our refund and cancellation policies in our Purchase Agreement, where we outline the situations where customers are eligible for a refund.
There may be some exceptional circumstances in which the venue and event organiser may be able to grant a refund, provided proficient proof is provided. Please get in touch to find out what options are available to you if this applies.
If you have purchased tickets for an event at a venue that uses AXS Mobile ID and can no longer attend, please check our fan-friendly resale platform AXS Official Resale