No need to worry, we're here to help!
First check your order confirmation to find out how your tickets are being delivered. Your order confirmation would have been emailed to you within 24 hours of purchasing your tickets. If you can't find it, please log in to your AXS account and check your order history, here you will also have the option to resend your order confirmation if needed. Note: Make sure you're signing in with the same email address used for purchase.
AXS Mobile ID or app tickets via the AXS or venue app
Depending on the event tickets may be released to the app shortly after the date the show went on sale, or delayed until nearer the show date. If there is a delivery delay this will be stated in the purchase flow at the time of booking. You will receive an email from us when your tickets are available to view in the app. To view your tickets please download the AXS or venue app and sign into your account using the same email address used for purchase. Check our troubleshoot guide if you're having issues locating your tickets in the app.
E-tickets
If your tickets are being delivered as e-tickets they will be emailed to you as a pdf attachment. The email will be sent from noreply@boxoffice.axs.com to the same email address used when purchasing your tickets, so please search this email in your spam/junk email if you can't see it. E-tickets will usually be sent out around two weeks prior to the event, but may be sent out later than this for certain events. If you haven't received your tickets and it's less than 3 days until your event is taking place or if you think you have entered an incorrect email address please contact us via Live Chat.
Posted tickets
Not as common these days, but if your tickets are being delivered by post they will be sent to the billing address you specified when booking the tickets (unless you have contacted us previously to update the address). Tickets are usually posted out nearer the event date. If you haven't received your tickets and it's less than 3 days until your event is taking place please contact us via Live Chat.
Important!
To guarantee entry to the event please make sure you have your tickets ready before heading to the venue, if you need to contact us close to event date please reach out via Live Chat, by tapping the the "Have a Question?" button in the bottom right corner to launch the virtual assistant. Click or type in Where are my tickets? and follow the instructions to get routed to the correct team. Our Live Chat is open weekdays 9am-5pm GMT and weekends 11am-4.30pm GMT. If after operating hours on event day and you have not been able to locate your tickets please go to the venue box office for assistance. Make sure to bring your order confirmation and a valid photo ID.