On the advice of our bank, we can only process a refund to the original payment method. If you’ve had a replacement card for the same account the refund will still go automatically into your account.
If your account is closed and you haven’t had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. We can't reclaim the money and issue the refund to a new card for you. We can provide your with a payment reference number (ARN) so that you may ask the original bank to trace the payment from their holding account and redirect the money to you. Should there be a bounce back notification when AXS check for an ARN, we can process a manual refund for you.