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  1. AXS UK Support
  2. General Questions and Event Specific FAQs

General Questions and Event Specific FAQs

Event Checklist and event specific FAQs for popular events

Event Specific FAQs

  • Brighton Pride
  • RHS show season 2025
  • Crufts
  • The Royal Three Counties Show 2025
  • Autosport International 2025
  • Motorcycle Live
See all 7 articles

General Questions

  • I would like a refund for a cancelled/rescheduled event but my card has expired
  • The event was cancelled/postponed, how do I get a refund?
  • My event has been relocated to another venue. What do I do?
  • How do I get into the venue with AXS Mobile ID tickets?
  • How can I make a claim for my Ticket Insurance?
  • What should I bring to an event?
See all 8 articles
Refund Policy

Customer Support Opening Hours

Monday - Friday 9am - 5:30pm (London; CET)
Satuday, Sunday, and Bank Holidays 11am - 5pm (London; CET)
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