In some instances, we will contact you to let you know that your tickets will be available to collect from the venue on the day of the event - either through the AXS app or via email. This is called COBO (Care Of Box Office), and we will instruct you on how to collect these tickets from the venue.
You will need to take the card you booked with, your order number and valid ID (passport/driver’s licence) when you pick your tickets up.
We will try to let you know the best time to collect your tickets from the box office, but please double-check the venue's website for opening hours.