Does my phone need to be on local time? Yes, to help ensure entry, please ensure your phone is set to the countries time zone. Related articles What if I lose my phone / run out of battery? How do I contact AXS UK as a customer? What happens if people do not have the ability to download the AXS App or have a smart phone? What about the recent system of putting names on tickets – how does this work with AXS mobile ID? I bought tickets as a gift for somebody, how do I give them these to them if I am not attending the event? Powered by Zendesk