Why do I need to submit evidence of eligibility for accessible seating documents?
In order to ensure that the event facilities and complimentary companion passes are booked by eligible fans, once you have booked your accessible seating tickets through AXS.com, you will be asked to submit documentation of your eligibility for accessible seating.
How will I be contacted to submit my evidence of eligibility documents?
We will email you a link to submit your evidence of eligibility documents using our secure online form, within five (5) working days of your purchase. Please ensure that all four (4) corners of your document can be seen in the scan or photo you submit to us. We do not accept expired documents. Please do not send your documents to our customer service team.
What type of documents are accessible forms of evidence of eligibility documents?
Receipt of Personal Independence Payment (PIP)
Front page of Disability Living Allowance (DLA) letter (no specific rate required)
Front page of Attendance Allowance letter (no specific rate required)
Certificate of Vision Impairment (CVI)
Access Card (also referred to as a CredAbility Card or Nimbus Card) – with the + 1 symbol
Evidence of War Disablement Pension
We will review other forms of documentation on a case-by-case basis. Your evidence of eligibility documents will not be shared with anyone during this process, and we will delete your documents once they have been validated.
What happens if I don’t submit my evidence of eligibility documents?
If you do not submit your supporting documents within the time frame indicated in the email (typically, at least four (4) weeks prior to the event date), your ticket order may be cancelled.