If transfer is available for your event and you wish to transfer tickets to your friends, simply log into the AXS app (make sure you have the latest version installed) with the email address used for purchase.
Click on the Tickets icon
Select the event you wish to transfer tickets for:
Click on transfer:
Select seats to transfer:
Enter the details of the person you wish to transfer the tickets to. Please ensure you have entered the correct email address - the email address must be associated with an AXS account for the transferee to view their tickets:
Review the details and confirm the transfer:
To complete the transfer you'll have to verify your account:
Success - your tickets have been transferred!
Important:
- The email address you transfer the tickets to must be associated with an AXS account for the recipient to be able to view the tickets. If the recipient does not have an AXS account, the transfer will be pending until they create an account.
- Transfers can not be undone once sent, so make sure you enter the correct details.
- We strongly recommend that you transfer your tickets before you head to the venue, as the phone signal is likely to be weak on event day.
Troubleshoot:
If your recipient can’t see their tickets in the app please ask them to do the following:
- Make sure they are signed in with the same email address you transferred the tickets to you, and double check you transferred to the correct email address
- Ensure they have the latest version of the app installed
- Have the UK region applied
- Have the phones date and time settings set to automatic
- Disconnect any VPN they may be connected to and try the above steps again
- Disconnect their wi-fi and try the above steps using mobile data instead
- Are they using a work device? If they have followed the above steps and still can’t sign in and see their tickets try using a different device.