If transfer is available for your event and you wish to transfer tickets to your friends, simply log into the AXS app (make sure you have the latest version installed) with the email address used for purchase.
Click on the Tickets icon and select the event you wish to transfer tickets for:
Click on transfer:
Select seats to transfer:
Enter the details of the person you wish to transfer the tickets to. Please ensure you have entered the correct email address - the email address must be associated with an AXS account for the transferee to view their tickets:
Review the details and confirm the transfer:
To complete the transfer you'll have to verify your account:
Success - your tickets have been transferred!
Important:
- The email address you transfer the tickets to must be associated with an AXS account for the recipient to be able to view the tickets. If the recipient does not have an AXS account, the transfer will be pending until they create an account.
- If transferring the tickets via phone number your recipient will be sent a text message with a link to claim the tickets, they'll have 48 hours to claim the tickets.
- Transfers can not be undone once claimed by the recipient, so make sure you enter the correct details.
- We strongly recommend that you transfer your tickets before you head to the venue, as the phone signal is likely to be weak on event day.
Troubleshoot:
Unable to transfer your tickets?
A greyed out transfer button usually means that transfer isn't available for your event or ticket type. This could be due to the event organiser has requested it being turned off until nearer the event date, or because the ticket type doesn't allow transfer (e.g. VIP packages). Transfer delays and restrictions are usually communicated in the purchase flow at the time of purchase. If transfer has recently been switched on for your event you may need to refresh your app by navigating back to the "Your Events" page and tap the refresh button in the top right corner.
Having troubles seeing transferred tickets in the app?
If your recipient can’t see their tickets in the app please ask them to do the following:
Make sure they are signed in with the same email address you transferred the tickets to you, and double check you transferred to the correct email address
Ensure they have the latest version of the app installed
Have the UK region applied
Have the phones date and time settings set to automatic
Disconnect any VPN or private relay and try the above steps again
Disconnect their wi-fi and try the above steps using mobile data instead
Are they using a work device? If they have followed the above steps and still can’t sign in and see their tickets try using a different device.